School District Notifications

The Rio Rancho Public Schools Notification System is used for school-wide and district-wide notifications to parents, guardians and staff. The system may utilize four methods of communication, including app alerts, phone calls, emails and text messages. Notifications may be sent out to provide information on things such as emergency situations, weather-related delays/dismissals, special events, threat notifications, upcoming events school attendance, or other topics of general interest.  Messages may be sent via just one notification method or a combination of methods.

Learn more about:

Changing Contact Information:  If you have changed phone numbers or email addresses, please make sure to contact your school office or fill out a "change of information" form so we can update the contact information in your student's official record.  *If there is an emergency situation specifically with your child, school staff will contact you directly via the contact and emergency numbers in your student's school record.

Emails

Emails

Email is the most common form of notification used by the Rio Rancho Public Schools. We use email notification for messages about special classes, testing, school events, updates, reminders, weather delays, early dismissal messages, threat notifications and more. Email notifications may also be sent in combination with another form of notification, depending on the importance of the message.

To ensure you receive our email notifications, please make sure that your contact email address or addresses are up-to-date and spelled correctly in your student's school records. To update this information, please do so when you register your student for school or you may also call your student's school registrar. You may also update your email address using our Change of Contact Information form. 

Text Messages

Text message notifications to parents and staff are typically reserved for emergencies or significant event notifications. For instance, a text message may be sent when the school district issues a weather delay or where there is a safety situation that will impact your child. However, in special circumstances, text messages may also be used for significant events, or to advise parents to check their email for important information.  

If you would like to opt out of text messages, you can reply “STOP” to any text message at any point. You may also reach out to the registrar at your student’s school to request to be added to the Do Not Contact list. 

SMS Text Messages image

Phone Calls

Typically, phone calls to parents and staff are reserved for emergencies or significant event notifications. For instance, a phone call would be used when the school district issues a weather delay, when buses are delayed or where there is a safety situation that will impact your student. However, in special circumstances, phone calls may also be used for significant events or to alert parents to check their email for important information.

Below are some frequently asked questions as they relate to phone-call notifications.

What do I do if I'm not receiving phone calls?

All contact information is based upon parents/guardians enter in the online registration system at the time they register their children.  Very important: If your phone number or e-mail address changes, please promptly contact the registrar's office(s) at the school(s) your children attend so your records can be updated. These numbers are under the school contact info tab on this page. This will allow information to reach you more promptly in case of an emergency.  If you have children in more than one school, please be sure to make the change at all of the schools. 

What do I do if I'm receiving calls in error?

If you are receiving calls and do not have children in our school system, please listen carefully to the message and make a note of the following information:

  1.   Student Name

  2.   School Name

  3.   Reason for the call

  4.   Date of call

Then, please contact the school that made the emergency call and let them know you were called in error (see the School Contact Info tab). Please give them the phone number that was called in error and the above information.  Keep in mind the information may not be fixed immediately; we may need to contact the parent/guardian on record with that phone number to verify their contact information in order to make the correction in the system.

*If you have received a call and you are not the parent of (or the emergency contact for) an RRPS student, you may also call 896-0667, press "9," and leave a message.

How do I opt out of receiving phone call notifications?  If you would like to opt-out of phone calls, you may reach out to the registrar at your student’s school to request to be added to the Do Not Contact list.

Attendance

High Schools
High school daily attendance calls go out at approximately 6 PM each school day.  If you believe your student has been reported absent in error, or you did not contact the school office to let them know your student should be excused, please call your school's attendance office during the school's regular office hours.  

Middle Schools "Safe Arrival" Calls
All RRPS middle schools make AUTOMATED daily "Safe Arrival Calls". These calls are to inform you when your middle school child is not at school and is marked as unexcused. 

Calls are made within 2 hours after the start of school. Please make sure to answer these calls if at all possible. Manual calls will be made if the automated calling system was unsuccessful making contact (Only a call answered is considered successful, not calls received by an answering machine). To avoid receiving one or more attendance calls when you are aware your child will be absent, please notify the school at least one hour prior to the start of school. 

If you receive a call:  Please call the school Attendance Office IMMEDIATELY to let them know the reason for your child's absence or if your child should be in school.

Elementary Schools
In the event an elementary student is absent and you have not called in to report the absence, for your child's safety a school office staff member will contact you by phone directly to verify the absence.  

School Contact Information:

Pre-Schools

Shining Stars

Phone#

505-892-7735

Extension

x511

Elementary Schools

Cielo Azul 

Colinas Del Norte

Enchanted Hills

Ernest Stapleton

Joe Harris

Maggie M. Cordova

MLK Jr

Puesta Del Sol

Rio Rancho Elem

Sandia Vista

Vista Grande

Phone#

505-338-2320

505-896-3378

505-891-8526

505-891-8473

505-896-0706

505-994-0229

505-892-2575

505-994-3305

505-892-0220

505-338-2526

505-771-2366

Extension

x511

x510

x511

x510

x1

x511

x510

x105

x511

x510

x116

Middle Schools

Eagle Ridge

Lincoln

Mountain View

Rio Rancho MS

Phone

505-892-6630

505-892-1100

505-867-0711

505-891-5335

Extension

x340

x500

x340

x229

Middle Schools

Eagle Ridge

Lincoln

Mountain View

Rio Rancho MS

Phone

505-892-6630

505-892-1100

505-867-0711

505-891-5335

Extension

x340

x500

x340

x229

High School

Independence High School

Rio Rancho Cyber Academy

Rio Rancho High School

V. Sue Cleveland High School

Phone

505-338-4658

505-892-7222

505-896-5646

505-938-0300

Extension

x104

x113

x5646

x2311