Email is the most common form of notification used by the Rio Rancho Public Schools. We use email notification for messages about special classes, testing, school events, updates, reminders, weather delays, early dismissal messages, threat notifications and more. Email notifications may also be sent in combination with another form of notification, depending on the importance of the message.

To ensure you receive our email notifications, please make sure that your contact email address or addresses are up-to-date and spelled correctly in your student's school records. To update this information, please do so when you register your student for school or you may also call your student's school registrar. You may also update your email address using our Change of Contact Information form. 

• Learn more about attendance phone calls

• Learn more about "Safe Arrival" phone calls

Typically, phone calls to parents and staff are reserved for emergencies or significant event notifications. For instance, a phone call would be used when the school district issues a weather delay, when buses are delayed or where there is a safety situation that will impact your student. However, in special circumstances, phone calls may also be used for significant events or to alert parents to check their email for important information.

Below are some frequently asked questions as they relate to phone-call notifications.

What do I do if I'm not receiving phone calls?

All contact information is based upon parents/guardians enter in the online registration system at the time they register their children.  Very important: If your phone number or e-mail address changes, please promptly contact the registrar's office(s) at the school(s) your children attend so your records can be updated. These numbers are under the school contact info tab on this page. This will allow information to reach you more promptly in case of an emergency.  If you have children in more than one school, please be sure to make the change at all of the schools. 

What do I do if I'm receiving calls in error?

If you are receiving calls and do not have children in our school system, please listen carefully to the message and make a note of the following information:

1.   Student Name

2.   School Name

3.   Reason for the call

4.   Date of call

Then, please contact the school that made the emergency call and let them know you were called in error (see the School Contact Info tab). Please give them the phone number that was called in error and the above information.  Keep in mind the information may not be fixed immediately; we may need to contact the parent/guardian on record with that phone number to verify their contact information in order to make the correction in the system.

*If you have received a call and you are not the parent of (or the emergency contact for) an RRPS student, you may also call 896-0667, press "9," and leave a message.

How do I opt out of receiving phone call notifications?  If you would like to opt-out of phone calls, you may reach out to the registrar at your student’s school to request to be added to the Do Not Contact list.