Addressing Parent Concerns

Addressing Parent Concerns title graphicParents and guardians enjoy great relationships with their student’s teachers, principals, and other professionals at school.  But sometimes questions or concerns arise.  When this happens, what should you do?  Here’s a simple guide to Rio Rancho Public Schools’ complaint resolution process. 

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1. Communicate Respectfully 

Yelling, name-calling, and cursing doesn’t accomplish anything. Actively listen (all parties will be heard!), calmly discuss your concerns, speak one at a time, and work together to seek a mutually-beneficial resolution.  Remember that everyone has the same goal: your student’s best interests and those of all the students in your school. 

2. Start at the lowest level.  

If you have a concern, first try to resolve it by discussing the situation with your student’s teacher, counselor, SEIL, nurse, or other professional.  Disputes and misunderstandings are often best resolved in person.   Often, misunderstandings can be cleared up or issues addressed through a courteous conversation at the school level.   

3. If the issue isn’t resolved, talk to a school administrator. 

Some concerns can’t be resolved with school staff, and in this case you should schedule a meeting or phone call to discuss the situation with your school’s assistant principal or principal.     

4. Last stop: District Office. 

If after discussing the situation with the principal you still feel there has not been a satisfactory resolution, you may refer the complaint to the district level.  You will be asked to fill out a Parent Concern Form outlining your concerns, and a district staff member will review the information and make contact with you.       

Model Appropriate Behavior.  

Young people learn how to handle real-life situations from the behavior exhibited by the adults around them.  This process provides a framework parents can use to teach their children courteous, respectful, and effective ways to resolve conflicts.